FAQS
Orders
How do I place an order?
To place an order, add the desired items to your cart, then click on "Checkout." Follow the instructions to enter your shipping and payment information.
Can I modify or cancel my order?
You can modify or cancel your order within 24 hours of placing it. Please contact our customer service by email or phone for assistance.
Shipping
What are the delivery times?
Delivery times vary depending on your location. Generally, orders are delivered within 3 to 7 business days.
What are the shipping fees?
Shipping fees depend on the weight of your order and your location. You can see the exact shipping costs during the checkout process.
Do you ship internationally?
Yes, we ship internationally. Delivery times and fees vary depending on the destination.
Payment
What payment methods do you accept?
We accept payments by credit card (Visa, MasterCard, American Express), PayPal, and bank transfer.
Is my payment secure?
Yes, all transactions are secured using SSL (Secure Socket Layer) protocol, and we do not store any payment information on our servers.
Returns and Refunds
What is your return policy?
You have 30 days from the date of receipt to return an item. Items must be returned in their original condition with all tags attached.
How do I return a product?
To return a product, please contact our customer service to obtain a return label and detailed instructions.
When will I receive my refund?
Refunds are processed within 7 to 10 business days after we receive and inspect the returned items.
Account and Support
How do I create an account?
To create an account, click on "Sign Up" at the top of the homepage and fill out the form with your information.
I forgot my password. What should I do?
Click on "Forgot Password" on the login page and follow the instructions to reset your password.
How do I contact customer service?
You can contact our customer service by email at: luxeetychop@gmail.com or by phone at: 61967452559, Monday to Friday from 9 am to 6 pm.
Others
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on our website.
Do you offer discounts for regular customers?
Yes, we have a loyalty program for our regular customers. Sign up for our newsletter to receive exclusive offers and discounts.